An assessment of employee absenteeism and its effect on organizational productivity in Fidelity Bank, Kano State
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Background of the Study
Employee absenteeism is a persistent issue that organizations face globally, with significant consequences on operational efficiency, productivity, and employee morale. In the banking sector, where customer service, timely transactions, and adherence to deadlines are crucial, absenteeism can disrupt operations and negatively affect the organization’s overall performance. Fidelity Bank, a major financial institution in Nigeria, operates within a highly competitive and customer-centric environment. Employee absenteeism in the bank can impact not only day-to-day operations but also the bank's profitability and its reputation in the market.
In Kano State, where Fidelity Bank has a robust presence, absenteeism among employees has been observed to rise due to various reasons, including personal illness, family obligations, and low employee engagement. As absenteeism increases, the bank is faced with challenges such as a reduction in workforce availability, increased pressure on remaining employees, and potentially diminished service quality. Consequently, absenteeism has the potential to reduce organizational productivity. This study aims to assess the relationship between employee absenteeism and organizational productivity within Fidelity Bank’s operations in Kano State, providing insights into the causes and consequences of absenteeism and suggesting possible interventions.
Statement of the Problem
Although Fidelity Bank has made efforts to address employee absenteeism through various HR interventions, absenteeism continues to affect its productivity, especially in its Kano State branches. Employees’ absence from work not only affects individual performance but also disrupts team dynamics, delays service delivery, and increases the burden on the rest of the workforce. This study seeks to investigate the causes and effects of absenteeism on organizational productivity at Fidelity Bank in Kano State, as well as to explore potential strategies for reducing absenteeism.
Objectives of the Study
1. To assess the relationship between employee absenteeism and organizational productivity at Fidelity Bank in Kano State.
2. To identify the key factors contributing to employee absenteeism at Fidelity Bank in Kano State.
3. To recommend strategies to reduce absenteeism and improve organizational productivity at Fidelity Bank in Kano State.
Research Questions
1. What is the impact of employee absenteeism on organizational productivity at Fidelity Bank in Kano State?
2. What are the main causes of employee absenteeism at Fidelity Bank in Kano State?
3. What strategies can Fidelity Bank implement to reduce absenteeism and enhance organizational productivity?
Research Hypotheses
Ho1: There is no significant relationship between employee absenteeism and organizational productivity at Fidelity Bank in Kano State.
Ho2: Employee absenteeism at Fidelity Bank in Kano State is not significantly influenced by specific organizational or personal factors.
Ho3: Strategies to reduce employee absenteeism will not significantly improve organizational productivity at Fidelity Bank in Kano State.
Scope and Limitations of the Study
The study will focus on the assessment of employee absenteeism and its impact on organizational productivity within Fidelity Bank’s Kano State branches. Limitations may include the difficulty in obtaining accurate absenteeism data due to privacy concerns, as well as potential biases in self-reported reasons for absenteeism.
Definitions of Terms
• Employee Absenteeism: The habitual or frequent absence of employees from work, whether due to illness, personal reasons, or disengagement.
• Organizational Productivity: The ability of an organization to produce goods and services efficiently, contributing to its overall profitability and success.
• HR Interventions: Strategies and practices implemented by an organization’s human resource department to address workplace challenges such as absenteeism, employee engagement, and productivity.
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